Real users
Becoming a true user advocate Of course, as soon as I post about profiles, I read a great blog post about being sure you put real users in your head. While personas are helpful, they are only helpful...
View ArticleSpecifications are important, or are they?
Lately I’ve seen several good articles or tidbits about specifications and was surprised to see some hatred for them You know, specs. That short little list of things that is supposed to be the...
View ArticleMore business and IT connections
If you didn’t already know that business and IT have real connections that matter to customers, here are a couple more examples. I like the user experience blog This Is Broken. There are two recent...
View ArticleMerriam Webster’s Pocket Dictionary on your iPod
For about US$10, you can have a pocket dictionary on your iPod Found this iPod Pocket Dictionary on my Gizmodo feed yesterday, and thought I’d pass it along. Since it’s the pocket version of the...
View ArticleSeducing users to learn by reading the manual
Thought provoking post over at Creating Passionate Users — shiny slick seducing user manuals From a recent post by Kathy Sierra at Creating Passionate Users, “What if instead of seducing potential...
View ArticleUsability and inline links in user assistance systems
Examining DITA’s linking and usability In this month’s Central Texas DITA User Group meeting, we had an excellent presentation about linking using DITA maps and relationship tables by Scott Stark from...
View ArticleUser and task analysis – or, how do I start writing anyway
My writing teammates and I are working through our favorite ways to start a project and do user and task analysis. The exercise forced me to write down what it is I do when starting a new project. My...
View ArticleWords are it… from 17 words to topics
I say I don’t listen to many podcasts, but I’m currently listening to Design Critique’s podcast with Gerry McGovern at the User Interface 12 conference. Timothy Keirnan was a MTSC classmate of mine and...
View ArticleHow do you develop a strategic website?
My son’s preschool has decided it needs a new website. Parents and board members want an online presence that has more interaction, dynamic logins, and password-protected content. We have goals!...
View ArticleInterview Techniques for Users
I had a great talk the other night with a classmate of mine from graduate school, who focused on usability and now works on a web application development team as their user experience designer. He’s...
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